Change of mind
Because every item is one-of-a-kind, we do not accept change-of-mind returns. Please check the measurements, size conversions and condition notes on the listing before buying.
Item not as described
If the item arrives materially different from the listing — wrong size, undisclosed damage, or not the model pictured — contact us within 7 days of delivery with photos. We will arrange a return and a full refund, including return postage.
Faulty items
If a fault appears that was not disclosed, the same 7-day window applies. Send photos of the fault and we will make it right.
How to start a return
Email [email protected] with your order reference and photos. Do not send the item back before we confirm the return address.
Card refunds
Payments made on this site are processed by Stripe. Approved refunds are sent back to the card you paid with, usually within 5 to 10 business days depending on your bank. We cannot refund to a different card or account. Refunds for items bought on Depop, Vinted, eBay or Facebook are handled by that platform's own process.
Your rights
Nothing on this page limits the guarantees you have under the Australian Consumer Law. Where those guarantees apply, they override the change-of-mind policy above.